IT Specialist

• Managed Microsoft user identities using Entra ID. • Provisioned Windows devices for users. • Educated users on how to safeguard information and accounts. • Proposed company wide best IT practices to C level executives for security and efficiency. • Created and implemented IT solutions with ROI in mind. • Provided level I,II and III IT support.

Information Technology Coordinator

• Managed user accounts and devices through Google admin
• Transitioned key IT functions from an MSP to an in-house team, lowering costs and step up control over key IT systems.
• Lead and trained a junior tech team to deliver exceptional tech support.
• Worked with the Technology Manager to create scalable systems to progress success and efficacy for staff and students.
• Trained end users on how to use and maintain software and devices.
• Maintained and updated school endpoints.
• Presented budgetary suggestions to senior management, focusing on potential expense reductions and replacements for end of life devices and software.
• Oversaw technology deployment within the school.
• Created and implemented a cyber incident response plan.
• Set up VOIP phones and extensions using Grandstream PBX.
• Applied objects to a SonicWall firewall to block unwanted traffic
• Made an inventory of all technology within the school.
• Preformed regular security audits to ensure school was following the Nist cybersecurity framework.
• Conducted phishing campaigns using CanIPhish to ensure staff are aware of social engineering.
• Managed and administered Google Workspace to centralize school users, security polices and chrome devices configurations.
• Oversaw the implementation and management of Google Cloud services for students and staff.

• Junior Tech Team Corner

Electronic technician

• Diagnosed and repaired an assortment of electronics and appliances.
• Repaired appliances such as washing machines and refrigerators.
• Replaced screens and cameras on smart phones and tablets.
• Communicate and educate end users on how to keep their devices in good working condition.
• Conduct Hardware and software diagnostics in a timely manner.
• Installed and configured IOT devices such as Google home, Ring cameras, Ring chimes, Amazon Alexa and security cameras.
• Fixed and replaced parts on video game console and controllers.

IT Support

• Educated students and staff on how to maintain and repair endpoints.
• Developed a structured work study program.
• Set up thin clients for use with on premise smart boards.
• Taught technology classes.
• Applied updates to endpoints.
• Provided technical support to staff and students.
• Deployed student facing Ed tech solutions.
• Provisioned student and staff technology.

IT Service Desk Technician

• Answered and documented service tickets.
• Developed and managed a junior tech team.
• Taught tech enrichment classes.
• Identified and resolved network issues with Juniper network switches and wireless access points with Mist AI.
• Troubleshooted with tech equipment such as MacBooks, Chromebooks, Lenovo laptops, smart boards, Epson/Ricoh projectors and printers.
• Provided level I, II and III support to 60 staff members and 320 students.
• Created and executed a Data Loss Prevention Plan to ensure sensitive information is safeguarded.
• Provisioned laptops to students and staff for academic use.
• Installed malware protection on endpoints to ensure integrity and security of the school's IT infrastructure.
• Performed routine maintenance on Cisco switches and wireless access points.
• Assisted end users with software installations and configurations to limit user downtime.

• 3D Modeling Projects