IT Specialist

Information Technology Professional

Hello and welcome my name is Malcolm Eastman. This is my technology portfolio. I am a IT Specialist. Please have a look around and enjoy your stay.

What I’m working on

Microsoft Azure Projects

Cisco Packet Tracer Projects

In Cisco's packet tracer I demonstrate my ability to configure Cisco network devices. I have created tutorials on how to set up protocols such as OSPF, Port security and spanning tree. DHCP Snooping Tutorial Port Security Tutorial Static Routing Tutorial OSPF Tutorial VLAN Tutorial SSH Tutorial Spanning tree and...

Amazon AWS Projects

Projects

Thirty Day Certification Challenge: Juniper Networks JNCDA (Completed)

I have taken on Network Chunk's thirty day certification challenge. In this challenge I am tasked with competing the Juniper Network Jncda certification learning path. I will learn about how to design network infrastructures with Juniper Network devices such as waps, routers, switches as well as the networks themselves. I...

Comptia Network+ (Completed)

I have began my journey to acquire my Comptia Network+ certification. I will learn how networks communicate with each other. I will become aware of all the different types of networks such as LANS, WLANS, PANS and WWANS. I hope to complete this certification in the coming months.

Comptia Security Plus (Competed)

I have started to study for the Comptia Security Plus exam. This exam covers multiple concepts in cybersecurity. I will learn how to secure resources, networks and endpoints among other things. Passing this exam and obtaining this certification will complete my Comptia Trifecta.

3D Modeling Projects

Here you can find all of my 3D models that have I created and printed.
Company: IT Service Desk Technician

Experience

IT Service Desk Technician

Brooklyn Urban Garden Charter School , Digital Skills Teacher/ It Service Desk
Brooklyn, New York | February, 2020 - April, 2023

Answered and documented service tickets.
Developed and managed a junior tech team.
Taught tech enrichment classes.
Identified and resolved network issues with Juniper network switches and wireless access points with Mist AI.
Troubleshooted with tech equipment such as MacBooks, Chromebooks, Lenovo laptops, smart boards, Epson/Ricoh projectors and printers.
Provided level I, II and III support to 60 staff members and 320 students.
Created and executed a Data Loss Prevention Plan to ensure sensitive information is safeguarded.
Provisioned laptops to students and staff for academic use.
Installed malware protection on endpoints to ensure integrity and security of the school's IT infrastructure.
Performed routine maintenance on Cisco switches and wireless access points.
Assisted end users with software installations and configurations to limit user downtime.

Projects Related

3D Modeling Projects

IT Support

SCO Family of Services , Teaching Assistant/It Support
Queens, NY | February, 2018 - August, 2021

Educated students and staff on how to maintain and repair endpoints.
Developed a structured work study program.
Set up thin clients for use with on premise smart boards.
Taught technology classes.
Applied updates to endpoints.
Provided technical support to staff and students.
Deployed student facing Ed tech solutions.
Provisioned student and staff technology.

Information Technology Coordinator

Brooklyn Urban Garden Charter School, Technology Coordinator
Brooklyn, NY | April, 2023 - July, 2024

Managed user accounts and devices through Google admin
Transitioned key IT functions from an MSP to an in-house team, lowering costs and step up control over key IT systems.
Lead and trained a junior tech team to deliver exceptional tech support.
Worked with the Technology Manager to create scalable systems to progress success and efficacy for staff and students.
Trained end users on how to use and maintain software and devices.
Maintained and updated school endpoints.
Presented budgetary suggestions to senior management, focusing on potential expense reductions and replacements for end of life devices and software.
Oversaw technology deployment within the school.
Created and implemented a cyber incident response plan.
Set up VOIP phones and extensions using Grandstream PBX.
Applied objects to a SonicWall firewall to block unwanted traffic
Made an inventory of all technology within the school.
Preformed regular security audits to ensure school was following the Nist cybersecurity framework.
Conducted phishing campaigns using CanIPhish to ensure staff are aware of social engineering.
Managed and administered Google Workspace to centralize school users, security polices and chrome devices configurations.
Oversaw the implementation and management of Google Cloud services for students and staff.

Projects Related

Junior Tech Team Corner

IT Specialist

GXC LLC, IT Specialist
New York | July, 2024 - July, 2024

• Managed Microsoft user identities using Entra ID. • Provisioned Windows devices for users. • Educated users on how to safeguard information and accounts. • Proposed company wide best IT practices to C level executives for security and efficiency. • Created and implemented IT solutions with ROI in mind. • Provided level I,II and III IT support.